Regulatory information/MiFID II

The European regulatory framework on markets in financial instruments (MiFID II/MiFIR) came into force the 3rd of January 2018.

MiFID II is the revision and continuation of MiFID I due to changes in market structures as a result of the financial crisis and is particularly intended to increase the transparency, efficiency and integrity of financial markets.

MiFID /MiFIR (hereinafter “MiFID”) is a regulatory framework, governing the provision on investment services such as portfolio management and investment advice, which sets high investor protection standards throughout Europe and regulates and harmonises trading in financial instruments.

Find below a detailed explanation of the principal measures outlined in the MiFID Directive and their impacts on Candriam activity of portfolio management and investment advice.

Find hereunder all the documents relating to MiFID:


MiFID: Protection for every investor (brochure) .pdf
Overview of the main risks and features of financial instruments .pdf
Procedure to change of category (Opt up/down) .pdf
Classification as a professional investor (individual) .pdf
Classification as a professional investor (company) .pdf
Application to be classified as a professional investor (individual) .pdf
Application to be classified as a professional investor (company) .pdf
Request to change investor classification for the purposes of receiving greater protection  .pdf



Policy for the selection of entities to which Candriam transmits orders for execution from "professional" investors .pdf
Policy for the selection of entities to which Candriam transmits orders for execution from "non-professional" investors .pdf


Policy for identifying, preventing and managing conflicts of interests


Since the beginning of 2003 Candriam has developed an active proxy voting policy and ever since it has actively exercised the voting rights associated with the shares it manages on behalf of its clients.

The cornerstones of Candriam’s Voting Policy are the rights and equal treatment of the shareholders, the accuracy of financial information, the accountability and independence of the board.

Download the Proxy Voting Policy


Information concerning inducements made or received by Candriam upon the provision of investment services to clients


External disclosure on Candriam's remuneration policy


Dowload the reported intermediation costs incurred by Candriam France (in French)


You can address your complaints to Candriam free of cost: 
* via 
* via post:

Client Servicing - Dt 24/4 
Avenue des Arts 58 
B-1000 Brussels

Excepted for :

1)     Luxembourg investors, which can mail their complaints, free of charge, to:

Laetitia Denolf
Candriam Luxembourg
19-21 route d’Alon
L-8009, strassen

2)     Spanish Investors, which can mail their complaints at the same address that Luxembourgish investors or send the complaint by e-mail to

We will acknowledge receipt of any complaint within, at most, ten working days of receipt of said complaint, unless, that is, we directly provide an appropriate reply prior to that deadline. In all cases, we shall deliver an appropriate reply within, at most, one month following receipt of the complaint (save in exceptional, duly justified, circumstances).

Should no agreement be forthcoming, and depending on the jurisdiction in which the complaint is to be resolved, the client shall be entitled to submit their complaint to the superiors of the professional whose details will, if necessary, be sent to the client and /or submit a request for out-of-court complaint resolution to :

  • The CSSF for Luxembourg
  • le médiateur de l’AMF for France
  • The Ombudsman en conflits financiers for Belgium 
  • el Cominsionado para la Defensa del Inversor de la CNMV for Spain (can be reached at least 1 month after the application)
  • the Ombudsman for financial conflicts for the UK  (can be reached at least 1 month after the application)

Contact information :

CSSF - Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-1150, Luxembourg

CSSF Regulation N ° 16-07 concerning the out-of-court settlement of claims published in the Mémorial A - n ° 228 of 11 November 2016. It is also available on the CSSF website : 16-07.pdf

Autorité des marchés financiers,

Médiateur de l'AMF,
17 place de la Bourse
75082 PARIS CEDEX 02.

The form for requesting mediation from the AMF and the charter for mediation are available on the website »

Ombudsman en conflits financiers

North Gate II, Boulevard du Roi Albert II, n°8, bte. 2
1000 Brussels.
Tél. : +32 2 545 77 70
Fax : +32 2 545 77 79
E-mail :
Site :


The Financial Ombudsman Service
Exchange Tower
E14 9SR
E-mail : 
Site :


Comisionado para la Defensa del Inversor de la CNMV
Correo electrónico :
Oficina en Madrid :
Torre Serrano
Serrano, 47
28001 Madrid
Teléfono : 902 149 200
Fax : 91 585 17 01
Oficina en Barcelona
Passeig de Gràcia, 19-4a
08007 Barcelona
Teléfono : 902 149 200
Fax : 93 304 73 10

Référence légale : Orden ECO 734 2004, de 11 de marzo