The European regulatory framework on markets in financial instruments (MiFID II/MiFIR) came into force the 3rd of January 2018.
MiFID II is the revision and continuation of MiFID I due to changes in market structures as a result of the financial crisis and is particularly intended to increase the transparency, efficiency and integrity of financial markets.
MiFID /MiFIR (hereinafter “MiFID”) is a regulatory framework, governing the provision on investment services such as portfolio management and investment advice, which sets high investor protection standards throughout Europe and regulates and harmonises trading in financial instruments.
Find below a detailed explanation of the principal measures outlined in the MiFID Directive and their impacts on Candriam activity of portfolio management and investment advice.
Find hereunder all the documents relating to MiFID:
|MiFID: Protection for every investor (brochure)|
|Overview of the main risks and features of financial instruments|
|Procedure to change of category (Opt up/down)|
|Classification as a professional investor (individual)|
|Classification as a professional investor (company)|
|Application to be classified as a professional investor (individual)|
|Application to be classified as a professional investor (company)|
|Request to change investor classification for the purposes of receiving greater protection|
|Policy for the selection of entities to which Candriam transmits orders for execution from "professional" investors|
|Policy for the selection of entities to which Candriam transmits orders for execution from "non-professional" investors|
Since the beginning of 2003 Candriam has developed an active proxy voting policy and ever since it has actively exercised the voting rights associated with the shares it manages on behalf of its clients.
The cornerstones of Candriam’s Voting Policy are the rights and equal treatment of the shareholders, the accuracy of financial information, the accountability and independence of the board.
You can address your complaints to Candriam free of cost:
* via https://contact.candriam.com
* via post:
Client Servicing - Dt 24/4
Avenue des Arts 58
Excepted for :
1) Luxembourg investors, which can mail their complaints, free of charge, to:
19-21 route d’Alon
2) Spanish Investors, which can mail their complaints at the same address that Luxembourgish investors or send the complaint by e-mail to email@example.com
We will acknowledge receipt of any complaint within, at most, ten working days of receipt of said complaint, unless, that is, we directly provide an appropriate reply prior to that deadline. In all cases, we shall deliver an appropriate reply within, at most, one month following receipt of the complaint (save in exceptional, duly justified, circumstances).
Should no agreement be forthcoming, and depending on the jurisdiction in which the complaint is to be resolved, the client shall be entitled to submit their complaint to the superiors of the professional whose details will, if necessary, be sent to the client and /or submit a request for out-of-court complaint resolution to :
Contact information :
CSSF - Commission de Surveillance du Secteur Financier
283, route d’Arlon
CSSF Regulation N ° 16-07 concerning the out-of-court settlement of claims published in the Mémorial A - n ° 228 of 11 November 2016. It is also available on the CSSF website : http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/RG_CSSF/RCSSF_N. 16-07.pdf
Autorité des marchés financiers,
Médiateur de l'AMF,
17 place de la Bourse
75082 PARIS CEDEX 02.
The form for requesting mediation from the AMF and the charter for mediation are available on the website http://www.amf-france.org. »
Ombudsman en conflits financiers
Comisionado para la Defensa del Inversor de la CNMV
Correo electrónico : firstname.lastname@example.org
Oficina en Madrid :
Teléfono : 902 149 200
Fax : 91 585 17 01
Oficina en Barcelona
Passeig de Gràcia, 19-4a
Teléfono : 902 149 200
Fax : 93 304 73 10
Référence légale : Orden ECO 734 2004, de 11 de marzo